faqs

what you need to know 💌

about @lunadiys 🌙

  • @lunadiys is a small business start by me, luna, to share my creations and have them available to people with similar interests.
  • my personal love for arts & crafts along with the community of blind boxes inspired me to create this brand.
  • since we are a small business, we operate 24/7 and would love for you to understand the hard work we’ve put into every unique item made, and every package sent out.
  • as we continue to build this brand, we hope you can join us in our growth and creativity. happy shopping! #lunadiys 💌

tiktok live updates 📲

  • we currently haven't finalized our schedule yet on when to consistently do lives, however, we have items readily available to purchase offline for the mean time.
  • we will be dropping new items every week!
  • please watch out for updates and announcements on our tiktok @lunadiys.

purchase instructions 👜

  • if you came from the live, you can ask me directly and I can guide you through it.
  • if you are purchasing offline, all items on the website are available for you to pick.

care insructions 🧘🏻‍♀️

  • all items are meant to be used as an accessory for your bags, desk, and pieces alike. just like every other item we have, each piece should be taken care of gently.
  • to clean, use a damp cloth and gently wipe along the piece. do not use alcohol.

shipping and returns 📥

  • we operate and send out orders from new york city.
  • unless stated otherwise, all items from our shop are non-refundable and we do not accept any returns.
  • all orders are shipped out every thursday, meaning each order can average from 5-7 days to arrive at your doorstep.
  • given current circumstances, we only ship within the USA.

have any questions? 📮🪄✨